STANDARD TERMS AND CONDITIONS OF SALE

Terms and Conditions – Fresh Groce

1. Order Placement
   Customers can place orders through our platform any time during the day.
2. Delivery Timings
   • Morning Delivery: 7:00 AM to 10:00 AM
   • Evening Delivery (coming soon): 7:00 PM to 9:00 PM
3. Product Quality
   We ensure the best quality of fresh fruits and vegetables. If there are any issues, customers must raise concerns within 2 hours of delivery.
4. Return & Refund Policy
   Returns are accepted only if the customer provides valid proof of damage (video or photo) at the time of unboxing. Our team will verify and confirm the refund or replacement.
5. Payment Terms
   We accept both prepaid and cash on delivery (COD). All payments must be made at the time of order confirmation or delivery.
6. Cancellation Policy
   Orders can be canceled before 8 AM on the day of order placement. Cancellations after this time will not be accepted.
7. Availability of Products
   All items are subject to availability. If an item is out of stock, we will inform the customer and provide alternatives if possible.
8. Customer Support
   For any assistance, customers can contact our support team.
9. Privacy Policy
   All customer data is kept secure and will not be shared with third parties without consent.
10. Changes to Terms
    Fresh Groce reserves the right to modify these terms at any time. Customers will be notified of any major changes in advance.